Terms and Conditions - Spice Paradise

Effective Date: 2025/04/07

Welcome to www.spiceparadise.co.za ("the Website"). This Website is owned and operated by Spice Paradise ("we", "us", "our"). By accessing or using this Website, you agree to be bound by the following Terms and Conditions.

Please read these Terms carefully before using our Website.

1. Use of the Website

You must be at least 18 years old or have legal parental/guardian consent to use this Website.
You agree to use the Website for lawful purposes only.
You are responsible for maintaining the confidentiality of your login credentials and for all activities under your account.

2. User Accounts

When creating an account, you agree to provide accurate and complete information.
We reserve the right to suspend or terminate your account if we suspect fraudulent activity, misuse, or violation of these Terms.

3. Product Information

All products listed on the Website are subject to availability.
We reserve the right to modify or discontinue products at any time without prior notice.
Prices are subject to change and are listed in South African Rand (ZAR).

4. Orders and Payment

By placing an order, you agree to pay the stated price (including applicable taxes and shipping).
Payment must be made via the available payment gateways at checkout.
We reserve the right to refuse or cancel any order at our discretion.

5. Shipping and Delivery

Delivery times are estimates and may vary based on location and availability.
We are not liable for delays caused by third-party courier services or circumstances beyond our control.

6. Returns and Refunds

Please refer to our separate Returns & Refunds Policy for details on how to request a return or refund.
Perishable or opened food items may not be eligible for return.

7. Privacy Policy

We respect your privacy and take data protection seriously.
Information collected through your use of the Website is governed by our Privacy Policy, in accordance with POPIA.
We do not share your personal data with third parties without consent, except where required by law.

8. Intellectual Property

All content on this Website (text, images, logos, product descriptions) is the property of Spice Paradise or its content suppliers and is protected by intellectual property laws.
You may not reproduce, distribute, or exploit any content without written permission.

9. Limitation of Liability

We do our best to ensure the accuracy of the Website content, but we do not guarantee it is error-free.
To the maximum extent permitted by law, Spice Paradise shall not be liable for any indirect or consequential damages arising out of your use of the Website.

10. Changes to Terms

We may update these Terms and Conditions at any time. Changes will be posted on this page, and your continued use of the Website constitutes acceptance of the updated Terms.

11. Governing Law

These Terms are governed by the laws of the Republic of South Africa.

Contact Us
If you have any questions about these Terms and Conditions, please contact us at:
📧 info@spiceparadise.co.za

Privacy Policy

Effective Date: [Insert Date]
Website: www.spiceparadise.co.za
Operator: Spice Paradise ("we", "us", "our")

Your privacy is important to us. This Privacy Policy explains how we collect, use, store, and protect your personal information when you use our website.

1. What Information We Collect

We may collect the following personal information from you:

Full name
Email address
Contact number
Delivery address
Login credentials (username and encrypted password)
Purchase history
Payment information (processed via secure third-party gateways)
Device and usage data (cookies, IP address, browser type, etc.)

2. How We Use Your Information

We collect your personal data to:

Process and deliver your orders
Communicate with you regarding your account or purchases
Improve our products, services, and customer experience
Send you marketing emails or promotions (only with your consent)
Comply with legal and regulatory requirements

3. How We Store and Protect Your Data

Your data is stored securely using industry-standard security protocols.
Access is restricted to authorized personnel only.
Passwords are encrypted and never stored in plain text.
We regularly monitor our systems to prevent unauthorized access or breaches.

4. Sharing of Personal Information

We do not sell or rent your personal information.
We may share your data with:

Trusted third-party service providers (e.g., couriers, payment processors) strictly for the purpose of fulfilling your order.
Legal or regulatory authorities, if required by law.

5. Cookies and Tracking

We use cookies to:

Improve website functionality
Remember your preferences
Understand how visitors interact with our website

You can manage cookie preferences through your browser settings.

6. Your Rights Under POPIA

As a user under South African law, you have the right to:

Access and review your personal information
Request corrections to inaccurate data
Object to processing for direct marketing purposes
Request deletion of your information (where legally permitted)

To exercise your rights, contact us at [Insert contact email].

7. Data Retention

We retain your personal information for as long as necessary to:

Fulfill the purposes outlined above
Comply with legal obligations
Resolve disputes and enforce agreements

8. Third-Party Links

Our website may contain links to third-party sites. We are not responsible for the privacy practices of these external sites.

9. Updates to This Policy

We may update this Privacy Policy from time to time. All changes will be posted on this page with an updated effective date.

10. Contact Us

If you have questions or concerns about this Privacy Policy or how we handle your data, please contact us:

📧 info@spiceparadise.co.za

📦 Returns & Refunds Policy

Effective Date: 2025/04/07
Spice Paradise – www.spiceparadise.co.za

We want you to love what you order from Spice Paradise! If you're not entirely satisfied, we’re here to help.

🔄 Returns

You may return eligible items within 7 days of receiving your order, provided:

The item is unopened, unused, and in its original packaging.
The item is not a perishable product (e.g., spices, herbs, or consumables that have been opened or tampered with).

To initiate a return, please contact us at info@spiceparadise.co.za with your order number and reason for return.

📦 Return shipping costs are the responsibility of the customer, unless the return is due to an error on our part (e.g., incorrect or damaged item).

💸 Refunds

Once we receive and inspect the returned item, we will:

Approve or reject the refund based on condition and eligibility.
Process approved refunds within 5–10 business days via your original payment method.

Please note:

Shipping fees are non-refundable.
If the item was a gift, the refund will be issued to the original purchaser.

❌ Non-Returnable Items

Opened or used food products
Sale or clearance items (unless defective)
Custom or special-order items

🚚 Shipping Policy

Effective Date: 2025/04/07
Spice Paradise – www.spiceparadise.co.za

We aim to deliver a seamless and spicy experience from checkout to doorstep!

📍 Delivery Areas

We currently deliver within South Africa. For international orders, please contact us directly at [Insert Email].

⏱ Delivery Timeframes

Orders are typically processed within 1–2 business days. Estimated delivery times:

Major Cities: 2–4 working days
Outlying Areas: 3–6 working days

📦 Once your order ships, you'll receive a tracking number via email.

💳 Shipping Fees

Shipping is calculated at checkout based on your location and order size.
Enjoy free shipping on orders over R[Insert Free Shipping Threshold].

🚨 Delays & Exceptions

We work with reputable courier partners, but delays may occur due to load shedding, weather, or other factors beyond our control. We appreciate your patience and understanding.

❗ Damaged or Incorrect Orders

If your order arrives damaged or incorrect, please contact us within 48 hours of delivery at info@spiceparadise.co.za with photos of the issue. We'll make it right as quickly as possible.